FAQ
Shipping
Yes, we ship all over the world. We provide Free Shipping on orders over US$ 99.00.
It depends on where you are. Orders processed here will take 1-2 business days. Overseas deliveries can take anywhere from 2-4 days. Delivery details will be provided in your confirmation email.
We use all major carriers, We usually choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS and so on.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. You can contact us by email sales@opticswave.com
Sure we are pleased to provide the samples for clients’ evalution. For small amount, we will provide the sample for free, clients burden the delivery cost. Theamount need be checked with OpticsWave. For large amount, clients need pay for the sample fee in FOB base and burden the delivery cost. However, usually, the sample fees will be charged after order confirmed.
Our optical transceiver modules compatible with the famous brands such as Arista, ,Nvidia, Cisco,Huawei,HP,3COM,Foundry,Alcatel,Extreme,Juniper,D-LINK,ZyXEL and so on.
Payments
We accepte Paypal,wire transfer and westunion,purchase order,ect.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.